Platform

Your company’s
own platform.

We build custom enterprise platforms — one place where your people and your agents work side by side, shaped around your processes rather than someone else’s product.

Harbour Group Platform — Claims 18,420 actions today
Workspaces
Signed in as
M. Chan · Operations lead
Claim HK-20931 Marine cargo · Broker submission In progress
Inbox Broker email received
3 attachments · claim ref HK-20931
Read Policy schedule parsed
42 pages · 18 fields cited
Check Coverage verified
Policy active · deductible HK$5,000
Reason Mismatch on declared value
HK$182,400 vs HK$150,000
Route Escalated for approval
Above HK$25,000 authority
Log Audit trail updated
22 actions recorded
Needs your decision
Approve settlement offer
Agent recommends HK$150,000 and has drafted the broker letter.
Confidence0.94
Evidence4 docs
One login, one design language, one audit trail — across every workspace.

Off-the-shelf software makes you work its way. A custom platform works yours — and gets better every time an agent joins it.

Building blocks

Eight proven blocks. Assembled for you.

We don’t start from a blank page. Every platform is composed from hardened components, then shaped to your workflows, data and brand.

01
Workspaces
A home for each team — queues, records and views, shaped to how that desk works.
claims / open · 128
finance / close · day 2
ops / lanes · 312
02
Agent runtime
Runs, schedules and scales your agents with retries, memory and limits.
run 8841 · ok · 3.1s
run 8842 · ok · 2.7s
run 8843 · retry 1
03
Approvals inbox
Every decision that needs a person, with the evidence ready to read.
settlement · HK$150k
vendor · new · ACME
re-book · MSKU 448120
04
Integrations
Typed connectors to your systems of record — read and write.
SAP · FB60 · write
Salesforce · case · write
SharePoint · read
05
Identity & roles
Your SSO, your groups. Agents get scoped service identities too.
entra / finance-leads
agent / invoice-matcher
policy · least privilege
06
Dashboards
Live operating views for managers and executives, from the same data.
throughput · +18% wow
sla · 98.4%
hours returned · 1,920
07
Evaluation
Test sets and scorecards that gate every release of every agent.
suite claims · 412 / 412
suite ap · 1,240 / 1,236
release · approved
08
Audit ledger
Tamper-evident record of every input, step and sign-off.
14:02 human.approve
14:02 agent.send
14:03 ledger.seal
Every role

One platform. The right view for everyone.

Claims workspace — My queue
Good morning, Jamie. Agents cleared most of your queue overnight.
In my queue 14 6 need a decision
Cleared by agents 212 since 18:00 yesterday
Oldest item 2h within SLA
DECIDE Approve settlement · HK-20931 2 min read
REVIEW Fraud signal on HK-20977 confidence 0.71
REPLY Broker query drafted · HK-20940 ready to send
Architecture

Five layers. All of them yours.

Deployed in your cloud, on your identity provider, against your systems of record. Swap any model or system without rebuilding the rest.

01 Interfaces WebMobileTeamsEmail
02 Agents IntakeAnalystActionCoordinator
03 Workflow & approvals QueuesRulesSLAs
04 Data & integrations SAPSalesforceData lake
05 Your cloud AWSAzureGoogle CloudOn-premise

Built by us.
Owned by you.

Source code
Every line, in your repository, under your licence.
Infrastructure
Terraform for every environment, deployed in your accounts.
Agents & evals
Prompts, tools, test sets and scorecards — versioned.
Your team, trained
Engineers and operators ready to run and extend it.

What would your platform look like?

In two weeks we’ll map your workspaces, roles and systems, and show you a clickable first version — before you commit to the build.